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Receipts Workbench: Unable to Apply a Receipt - The Apply Button Does Not Work (Doc ID 1668387.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are attempting to apply a Receipt to a Transaction but the form is not opening and no action happens when you click on the "Apply" button.
The application does not hang, it simply does not do anything.

You can leave the form, and do other things, but the Apply screen for the Receipt does not appear.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Receipts > Receipt Summary
1. Query for the Unidentified Receipts with status as Clear
2. Include the customer details, the Receipt status turns to un-applied
3. Click on the Apply button.
The system does not do anything, and there is no error messages displayed

A FND Debug log shows the following:

Exception in arp_process_receipts.update_cash_receipts
"update_cash_receipt: p_cash_receipt_id = 4455295"
"update_cash_receipt: p_amount = 5000"
"update_cash_receipt: p_factor_discount_amount = "
rgw_receipts_dml_cash.update_cash: error occurred calling arp_proc_receipts1.update_cash_receipt

Cause

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In this Document
Symptoms
Cause
Solution


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