Field Service: Google Maps Showing All Valid Addresses In Unresolved Section (Doc ID 1668409.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
The profile CSF: Google Map Key has an active key but all valid addresses (verified separately in google.com) are going to the UNRESOLVED section from the FSTP google map.
NONE of the tasks are displayed on the google map.


EXPECTED BEHAVIOR
-----------------------
Field Service - google maps showing all valid addresses.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Field service technician portal -> google maps

Cause

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