Purchase Order Automatically Created From Approved Requisition Is Not Automatically Submitted For Approval As Expected by CREATEPO Workflow (Doc ID 1668588.1)

Last updated on JUNE 21, 2023

Applies to:

Symptoms

Requisitions are approved, but the Purchase Order automatically created remains in an Incomplete status. 

The Purchase Order (PO) is automatically created per the setups in the PO Create Documents (CREATEPO) workflow.

This is only occuring for Suppliers where the Communication method (Fax or Email) is selected, but there is not a Fax Number or Email Address provided.

This started to happen after patches were applied that deliver the file versions (or higher) of POXWATCB.pls 120.26.12010000.32 on 12.1.x or POXWATCB.pls  120.18.12000000.31 on 12.0.x.

Users expect the PO to be Auto-created and approved after creating the requisitions and Approving them.

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1.  Setup Supplier Site that has Communication method (email or fax) selected but the email address or fax number is not setup.
2.  Setup PO Create Documents workflow to automatically create and approve POs.
3.  Create and approve a Requisition
4.  The Standard PO is created but not submitted for approval as expected.

Cause

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