Customers Workbench: Add a New Payment Method for a Customer Error - JBO-25006: Invalid Parameter Value 14 for RangeIndex Passed to Method View (Doc ID 1668625.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3,

Attempting to add a new Payment Method for a Customer  and receive the following error:

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.


Exception Details
oracle.apps.fnd.framework.OAException: oracle.jbo.InvalidParamExceptions: JBO-25006: Invalid parameter value 14 for rangeIndex passed to method ViewRowSetIteratorImpl.insertRowAtRangeIndex. Explanation: index outside range.

at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepare Exception(OAPage ErrorHandler.java:1247)
....
## Details 0 ##
oracle.apps.fnd.framework.OAException: oracle.jbo.InvalidParamExceptions: JBO-25006: Invalid parameter value 14 for rangeIndex passed to method ViewRowSetIteratorImpl.insertRowAtRangeIndex.
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepare Exception(OAPage ErrorHandler.java:1247)
....


Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
-Query for a Customer
-Click on Details icon for Customer Account
-Click on Details icon for Customer Bill To Address
-Select the Payment Details tab
-Under Receipt Methods region, there are already 14 Payment Methods displayed.
-Click on the 'Add Receipt Method' button. The error appears.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms