New Item Request (NIR) Link In Notification Generates Null Pointer Exception

(Doc ID 1669789.1)

Last updated on APRIL 04, 2018

Applies to:

Oracle Product Hub - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem:

When using the link in notification/email, with no browser open,
after approval of a NIR (New Item Request) (this can also happen within the Development Manager responsibility),
you are asked to select a responsibility and are then taken to the NIR where you can see the status.
If you do something such as click on "Go" button then the following error appears:

Error

You have encountered an unexpected error. Please contact System Administrator for assistance.
and
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)

Steps

1. Go to Development Manager
2. Navigate to: Setup > Setup Workbench
3. Select and open the Item Catalog Category (ICC)
4. Click on "Go" on page showing NIR
5. Get Error Page.

Changes

Cause

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