My Oracle Support Banner

New Item Request (NIR) Link In Notification Generates Null Pointer Exception (Doc ID 1669789.1)

Last updated on APRIL 16, 2019

Applies to:

Oracle Product Hub - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem:

When using the link in notification/email, with no browser open,
after approval of a NIR (New Item Request) (this can also happen within the Development Manager responsibility),
you are asked to select a responsibility and are then taken to the NIR where you can see the status.
If you do something such as click on "Go" button then the following error appears:

Error

You have encountered an unexpected error. Please contact System Administrator for assistance.
and
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)

Steps

1. Go to Development Manager
2. Navigate to: Setup > Setup Workbench
3. Select and open the Item Catalog Category (ICC)
4. Click on "Go" on page showing NIR
5. Get Error Page.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.