Document Manager Failed With Error Number 3 While Processing Internal Requisition XXXX

(Doc ID 1669790.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to approve the internal requisition (IR), got following error:

ERROR
-----------------------
Error Number 3 = Unknown Error.
Contact your system administrator.
Error Messages:
po.plsql.PO_DOCUMENT_ACTION_AUTH.approve:60:po_req_supply returned false - po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call
The document being processed is Internal Requisition XXXX

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an IR.
2. Approve the IR.
3. Review the IR. The status is “Pre-Approved”
4. Retry to approve the IR.




Cause

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