Update_items_and_sourcing Returned Unexpected Error (Doc ID 1669935.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Configure to Order - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Configuration Process

When attempting to run 'Update Existing Configurations' program,
When running update existing configurations process fails with an error 'Update_items_and_sourcing returned unexpected error'.

the following error occurs.

ERROR
-----------------------
...
Inserted rows into mtl_secondary_locators:: 0
ERROR:Others error in update_item_data170ORA-00001: unique constraint (INV.MTL_CROSS_REFERENCES_U1) violated
LEAVING OE_MSG_PUB.COUNT_AND_GET 0
Update_Item_Data returned with unexpected error
ERROR: Unxpected error in Update_Items_and_Sourcing::lStmtNum::::User-Defined Exception
LEAVING OE_MSG_PUB.COUNT_AND_GET 0

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit 'Update Existing Configurations' program
enter parameters :
Items: All Models
Has sourcing changed: No
Process non-matchable models: Yes
Upgrade Mode: Update Items

We have applied Patch 10240482 and its pre-req patches 10167279,10235354 and 10014847.
The process ran without error before the application of these two patches.


Cause

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