$0.00 Mass Settlement Approval Rule Not Picked Correctly In The 3rd Page Of Mass Settl (Doc ID 1670338.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Claim Settlement

ACTUAL BEHAVIOR
---------------
In not USD currency, $0.00 mass settlement approval rule not picked correctly in TM page but workflow works ok.

approval rule on the 3rd page of mass settlement not correctly picked
but actual approval go through correct approval rule

this happened in case of $0.00 mass settlement ( in case open claim subtotal equals to open transaction subtotal ).

The issue is on showing the approvers' chain in case of settement amount 0 (of $0.00 mass settlement, in case open claim subtotal equals to open transaction subtotal ).
There you expect 2 approvers and you see 4 approvers, anyway the WF works correctly so the issue is only in showing the summary of the approvers.
You says the issue is only for the approval chain in that specific currency and not for the one in USD but those are different in definition of approvers....

Here are the tests
scenario1:
- Organization: US
- Currency : AUD
-> problem NOT observed

scenario2:
- Organization: US
- Currency: AUD
- Claim type not specified in approval rule ( usually claim type is specified in US but it's not in AU so to check if this causing any problem)
-> problem NOT observed

scenario3:
- Organization: AU
- Currency : USD
- Claim type not specified in approval rule
- problem observed

Now we can say that currency is not a problem but organization is the cause of problem.
Also approval rule setup is not a problem ( as the rule I created for US was working fine).

So something setup related to organization likely the cause of the problem.

Cause

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