CUSTOMER Has No Active Primary Bill-to Site
(Doc ID 1670605.1)
Last updated on MARCH 13, 2024
Applies to:
Oracle Receivables - Version 12.1.3 and laterOracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Customers Module
When attempting to tie receivables and supplier together using AGIS form
the following error occurs.
ERROR
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<Customer Name> has no active primary BILL-TO site (account number xxxx)
STEPS
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The issue can be reproduced at will with the following steps:
This is in Advanced Global Intercompany Systems. While attempting to setup a transaction which will feed to Accounts Receivable and Accounts Payable. Navigation: Intercompany Super User: Setup>Invoicing Options>Customer and Supplier Associations.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot tie the supplier and customer account.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |