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CUSTOMER Has No Active Primary Bill-to Site (Doc ID 1670605.1)

Last updated on JANUARY 06, 2021

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

When attempting to tie receivables and supplier together using AGIS form
the following error occurs.

ERROR
-----------------------
<Customer Name> has no active primary BILL-TO site (account number xxxx)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
This is in Advanced Global Intercompany Systems. While attempting to setup a transaction which will feed to Accounts Receivable and Accounts Payable. Navigation: Intercompany Super User: Setup>Invoicing Options>Customer and Supplier Associations.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot tie the supplier and customer account.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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