Searching Emails with Wildcards for Customer Number does not Return any Details

(Doc ID 1670743.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.2 to 12.2.3 [Release 12.1 to 12.2]
Information in this document applies to any platform.


On : 12.1.2 version, Administration

Wild cards do not work with Customer Number searches in the Customer Tab within Email Center Supervisor screen.

Wild card searches should work as per other fields such as business name, etc.

The issue can be reproduced at will with the following steps:

1. Email Center Supervisor
2. Customer Tab
3. Search on customer number e.g. 28%
     Wildcard search doesn't work


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