Searching Emails With Wildcards For Customer Number Does Not Return Any Details
(Doc ID 1670743.1)
Last updated on MARCH 18, 2019
Applies to:
Oracle Email Center - Version 12.1.2 to 12.2.3 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
On : 12.1.2 version, Administration
ACTUAL BEHAVIOR
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Wild cards do not work with Customer Number searches in the Customer Tab within Email Center Supervisor screen.
EXPECTED BEHAVIOR
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Wild card searches should work as per other fields such as business name, etc.
STEPS
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The issue can be reproduced at will with the following steps:
1. Email Center Supervisor
2. Customer Tab
3. Search on customer number e.g. 28%
Wildcard search doesn't work
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |