Last updated on NOVEMBER 10, 2015
Applies to:
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
* Issue # 1:
In FSTP Dashboard, when attempting to save a modification after updating more than one field at a time, the following error occurs.
* Issue # 2:
After creating and scheduling a Task with Part Requirements, there is an error when trying to book an order.
Errors:
* Issue # 1:
Unable to perform transaction on the record
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get the new data
* Issue # 2:
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.DMLException: JBO-26041:
Failed to post data to database during "Rollback to Savepoint": SQL Statement "null".
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.server.OADBTransactionImpl.commit(OADBTransactionImpl.java:711)
at oracle.apps.csf.portal.task.webui.CsfPoUpdateTaskCO.processFormRequest(CsfPoUpdateTaskCO.java:303)
[...]
## Detail 0 ##
java.sql.SQLException: ORA-01086: savepoint 'BO_SP' never established in this session or is invalid
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:439)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:395)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:802)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:436)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:186)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:521)
at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:205)
[...]
What is Working:
* Issue # 1:
If the user modify only one field and save, then there is no error.
Steps:
* Issue # 1:
(R) Field Service Technician Portal
(N) Dashboard
- Update the Schedule Start
- Update the Assignment Status
- Click the Save button
=> Get error message
* Issue # 2:
(R) Field Service Third Party Administrator
- Create a Task with part requirement
- Schedule the Task and commit
- Change the Task Status to 'Accepted' by FSE using FSTAP responsibility
- A message should display for book the order. Click Yes.
=> The error appears
Cause
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