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Email Column Is Blank For Each Contact Name In Last Field LOV (Doc ID 1671829.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Collection Agent User Interface (IEXRCALL)

In the Collection Agent User Interface (IEXRCALL), if you click on Last (Name) field Contact LOV, the email address column is blank for each contact name.   However, when you select a particular contact, the email address field is populated on the Collections Agent UI.

Email shown in this column should be the one corresponding to the contact email in customer page, similar to how it shows for phone number column

The issue can be reproduced at will with the following steps:
1. Go to collection Agent responsibility --> Collections
2. Query the collections form by providing VIEW = BILL TO/ACCOUNT
3. Click on LAST (Name) field LOV.


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