Email Column Is Blank For Each Contact Name In Last Field LOV (Doc ID 1671829.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collection Agent User Interface (IEXRCALL)

ACTUAL BEHAVIOR
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In the Collection Agent User Interface (IEXRCALL), if you click on Last (Name) field Contact LOV, the email address column is blank for each contact name.   However, when you select a particular contact, the email address field is populated on the Collections Agent UI.

EXPECTED BEHAVIOR
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Email shown in this column should be the one corresponding to the contact email in customer page, similar to how it shows for phone number column

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to collection Agent responsibility --> Collections
2. Query the collections form by providing VIEW = BILL TO/ACCOUNT
3. Click on LAST (Name) field LOV.


Cause

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