Territory Assignment For State Matching Attribute Is Not Working

(Doc ID 1672053.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Territory Management - Version 12.1.3 and later
Information in this document applies to any platform.


After upgrading from 11i to release 12.1.3,  Service Request are not assigning correctly based on Territory Definitions.    

Territories using the State matching Attribute are not assigning correctly.



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