Last updated on MARCH 08, 2017
Applies to:
Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
CS_CHARGE_DEFAULT_MODIFIER
Symptoms
After setting up new Modifiers, the profile option 'Service:Default Manual Modifier' cannot be set up.
There are no values available for selection.
Steps:
(R) Advanced Pricing
(N) Define Modifier
- Type = Discount List
- Active
- Currency = USD
- Modifier Summary:
. Number = 12345
. Level = Line
. Type = Discount
. Start / End Date = null
. Print on Invoice = checked
. Automatic = NOT checked
. Override = NOT checked
. Pricing Phase = List Line Adjustment
(R) System Administrator
(N) Profiles
- Query with Service%Manual%
- Click on 'Find'
=> Error appears about an incorrect query.
=> In the background, 2 profile values are visible:
- Service: Disable Manual Scheduling
- Service:Default Manual Modifier
- Click ok or close the popup window.
=> In the background profile window only one profile option is visible:'Service: Disable Manual Scheduling'.
=> Profile 'Service:Default Manual Modifier' has disappeared.
Error:
APP-FND-01436: List of Values cannot find any values for you to choose.
Cause: The List of Values execution failed to find any values.
Cause: The SQL statement specified to fdlfch() failed to return any values.
Cause
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