Troubleshooting Notification Mailer OUTBOUND_SERVER or INBOUND_SERVER Validation Failures
(Doc ID 1672562.1)
Last updated on FEBRUARY 16, 2023
Applies to:
Oracle Workflow - Version 11.5.10.2 to 12.2.3 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
1) Workflow Notification Mailer Configuration screen shows:
1. Validation error occurred. Please check indicated fields below.
Server Name either (SMTP) or (IMAP)
Unable to make network connection
2) One has been asked by Oracle Support to run Java Mailer Setup Diagnostic Test (<Document 748421.1>) and the ATGSuppJavaMailerSetup12_xxxx_diag.txt which is one of the output files created by this test shows the following errors:
Properties)]:Server {mysmtpserver.xxx.com} at port {25} is not reachable
Note to reader: The port could be different and the connection issue could be limited to either SMTP server or IMAP server or both.
3) Notification Mailer log files which can be obtained by the below sql returns shows error that looks like the following:
oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(int, String, String)]:Could not start component; performing rollback ->
oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following
parameters -> {OUTBOUND_SERVER=Unable to make a network connection.}
Note to reader: The error could also be for IMAP server so would be : {INBOUND_SERVER=Unable to make a network connection.}
Whether one gets error on both depends on whether one is configuring the Notification Mailer for both Inbound & Outbound Notification Processing and whether one has entered the correct information for both.
SQL to retrieve the name and location of the latest Notification Mailer log file is:
Changes
One may not be aware of any change.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |