Format Payment Instructions Program Fails With APP-FND-00500 Error When The RTF Template Is Password Protected (Doc ID 1672584.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Oracle Payments - Version 12.0.1 to 12.2.3 [Release 12.0 to 12.2]
Information in this document applies to any platform.

Symptoms

When the password protect property is added to the RTF template , the Format Instructions program does not print the the PDF file. Request log for Format Instructions program contains following exception:

Error: Incorrect password
Pasta: Error: Preprocess failed. Command=pdftops /oracle/XXXX/inst/apps/XXXX_abc/logs/appl/conc/out/o2212128.out /oracle/XXXX/inst/apps/XXXX_abc/appltmp/pasta31142_0.tmp
Pasta: Error: Preprocess or Print command failed!!!
APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN. Program exited with status 1

Cause: AFPPRN received a return code of failure from the OSD routine FDUPRN. Program exited with status 1.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms