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Why Do Some Interactions Displayed In The Service Request Form Show Data For A Different Or Default Customer? (Doc ID 1672591.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.
Applies to Forwarded Emails.


 Why are the interactions relating to forwarded emails not associated with the Customer displayed in the Service Request form?


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