Credit Memo Workflow Is Not Getting Triggered After A Delinquent Transaction Is Put On Dispute

(Doc ID 1672674.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Receivables - Version 12.1.3.4 and later
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In Advanced Collections:

Attempting to place a Dispute on a Delinquent Transaction. 
A Credit Memo Request is generated, which triggers the Background Workflow Process.

This works for the first two (2) times, but then stops triggering the workflow.

Cause

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