Unable to Hide the "Cancel Credit Memo Request" Button When Reviewing a Disputed Transaction (Doc ID 1672927.1)

Last updated on JULY 31, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispute Components

Unable to hide the "Cancel Credit Memo Request" button when reviewing a Disputed transaction.

Steps to Reproduce:
Responsibility:  iReceivables
Navigation:  Customers > Search a Customer 
Click on Account Summary
Go to the Dispute Status section
Select one of the Credit Request

In this screen, you need to personalize and hide the Button "Cancel Credit Memo Request"

The application is allowing you to personalize the other two buttons (Printable Page and Export), but not the Cancel Credit Memo Request button.

Cause

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