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Trade Management - Chargeback Is Created But Status Of Deduction Remains As Open Instead Of Closed/Cancelled As Expected (Doc ID 1673049.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

--Problem

Claim investigation (DED) created on Receipt, then user selects that line and clicks the Chargeback button.  

The claim investigation line is changed to Chargeback line on receipt.

The Deduction in Trade Management is still OPEN instead of Closed


--Expected Behaviour

Expect that as a Chargeback has been assigned that the status of the claim is Closed

--Steps

1. Create Receipt
2. Create Claim line investigation ... DEDxxx  which is Open in Trade Management
3. On the Receipt > lines, select claim investigation line and click Chargeback
4. Save
5. Claim investigation line is removed and is now chargeback line
6.In Trade Management, the DEDxxx is still open



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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