Error APP-JTF-210604 when Clicking on Work Item in the Strategy Tab of an Upgraded Instance R11i to R12
Last updated on JUNE 07, 2016
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
In an upgraded environement, When attempting to click on the Strategy tab,the following error occurs.
APP-JTF-210604: Program error: Please inform you system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
The following information is available:
The error is most likely in the form or the metadata definition. Please check the following alert for the error code.
Click OK and the below error appears
ORA-00904: at "COLUMN_NAME", Invalid Identifier
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878
The issue can be reproduced at will with the following steps:
1. Open the UWQ
2. Click on a customer
3. Go to Strategies
4. Try to click on a work item, the error appears
Upgrade from 11i
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms