Error APP-JTF-210604 when Clicking on Work Item in the Strategy Tab of an Upgraded Instance R11i to R12

(Doc ID 1673080.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


In an upgraded environement, When attempting to click on the Strategy tab,the following error occurs.

APP-JTF-210604: Program error: Please inform you system administrator or support representative that:

jtf_grid.populate package reports error: 
An unexpected error occurred in jtf_grid.populate 


The following information is available:


The error is most likely in the form or the metadata definition. Please check the following alert for the error code.

Click OK and the below error appears

ORA-00904: at "COLUMN_NAME", Invalid Identifier
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878 

The issue can be reproduced at will with the following steps:
1. Open the UWQ
2. Click on a customer
3. Go to Strategies
4. Try to click on a work item, the error appears


 Upgrade from 11i


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