Upgraded Personalization fails with "The value of the property 'showPopup' is null or undefined, not a Function object" (Doc ID 1673185.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, HTML User Interface

After upgrading to 12.1.3 a personalization on our quotes screen does not work.
  The personalization is designed to launch a url java application from a button.
  When the button is clicked, nothing happens, and the IE status bar shows the following error:


ERROR
-----------------------
  The value of the property 'showPopup' is null or undefined, not a Function object

  Common2_3_6_9.js Line: 4050





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define personalization on Quote page
  Item Style: Button
  Destination URI:
2. Test the personalization in Quoting by clicking on the custom button
 
 

Cause

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