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WEB TO GO Attachments use the wrong 'content type' for .DOCX and .DOTX files (Doc ID 1673335.1)

Last updated on AUGUST 30, 2021

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, General / Laptop

ACTUAL BEHAVIOR
---------------
When trying to open attachments in Mobile Field Service (MFS) Laptop client,  for files that have the extension .docx it tries to open the file as if it was a .zip file

EXPECTED BEHAVIOR
-----------------------
The file should be opened with the proper extension

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attach a .docx file to an SR in MFS.
2. Try to open the attachment

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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