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Service Contract for Site Based Coverage Is Not shown in Install Base (Doc ID 1673343.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Oracle Depot Repair - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

ACTUAL BEHAVIOR
---------------
Cannot see Site level active contract of the instance created from Depot repair order but only Warranty of the product can be seen in IB>>Contracts link

EXPECTED BEHAVIOR
-----------------------
Site level active contract should be listed as well when query the instance

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Contract Authoring form >>Create a Site level Contract
Customer: ABC has existing site level contract.
Contract#: SXXXUS
Start_date: 01-Jun-2013, End_date: 31-May-2014

2. Created depot repair order with the serial number that is not already in install base.
Serial#: XXXX
Click on “add to IB”
Instance is successful created. Instance#: XXXXX

3. Check for contract coverage – While warranty is created appropriately, no Site level coverage contract# SXXXUS is displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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