Dispatch Center Task Details Stay On Screen

(Doc ID 1673499.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 03-AUG-2016**

Symptoms

On :  12.1.3 version, Dispatch Center

Actual Behaviour 

After viewing Task Tooltip details in the Gantt chart they remain on the screen and cover any new screens opened

Expected Behaviour

Expect the Task Tooltip details to disappear as the user navigates away from them

Steps To Reproduce

  1. (N)Dispatch Center>Gantt Chart
  2. Hover mouse over a Task to see Task Tooltip details. Details display
  3. Navigate away from Dispatch Center to Main Menu/Navigator. Task tooltip details remain on the screen overlain on the Menu.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms