CS HTML: The 'Name' field Should Not Be Enabled If 'Others' Field is not Checked On Task Search Page. (Doc ID 1673523.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Agent Dashboard, Task Search

Get an error message when entering into 'Others -> Name' field at Task Search page.


At Task Search page, when user directly put info into the 'Others -> Name' field and search tasks they will get error message:
"You must enter a value for Type as criteria for the List Of Values."

Expected Outcome:
‘Others -> Name’ field should not be enabled if the 'Others' checkbox is not checked.

Error:
You must enter a value for Type as criteria for the List Of Values.



Steps to reproduce:
1. Path: Customer Support Specialist --> Agent Dashboard --> Agent Tools --> click the link ‘Task Search’
2. At the Task Search page, input a value into ‘Others -> name’ field, then hit TAB key

Cause

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