CS HTML: The 'Name' field Should Not Be Enabled If 'Others' Field is not Checked On Task Search Page.
(Doc ID 1673523.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Agent Dashboard, Task Search
Get an error message when entering into 'Others -> Name' field at Task Search page.
At Task Search page, when user directly put info into the 'Others -> Name' field and search tasks they will get error message:
"You must enter a value for Type as criteria for the List Of Values."
‘Others -> Name’ field should not be enabled if the 'Others' checkbox is not checked.
You must enter a value for Type as criteria for the List Of Values.
Steps to reproduce:
1. Path: Customer Support Specialist --> Agent Dashboard --> Agent Tools --> click the link ‘Task Search’
2. At the Task Search page, input a value into ‘Others -> name’ field, then hit TAB key
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