Not Receiving Workflow Notification Emails (Doc ID 1673550.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.1.3 version, Workflow Mailer:

Actual Behavior
Users are not able to receive forwarded /reassigned Workflow email notifications.

Expected Behavior
Should be able to receive Workflow email notifications when the mailer is up and running.

The issue can be reproduced at will with the following steps:
Whenever PO or PR Workflow email notifications are forwarded/reassigned.

The issue has the following business impact:
Due to this issue, users cannot receive PO/PR Workflow email notifications.

Cause

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