Unable to copy email content in the ‘subject’ field of a Service Request within Contact Cente (Doc ID 1673568.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3 version, Service Request Form
  
Customer is unable to view Task description in the audit field from the SR log and notes section from Contact Center form > SR Tab
 

Solution

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