My Oracle Support Banner

Unable to copy email content in the ‘subject’ field of a Service Request within Contact Cente (Doc ID 1673568.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form
Customer is unable to view Task description in the audit field from the SR log and notes section from Contact Center form > SR Tab


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.