Searching for Serial Number in Serial Numbers and View Genealogy Forms Error with "ORA-00920: invalid relational operator"

(Doc ID 1673783.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to query a serial number in the Serial Numbers or View Genealogy forms, where the serial number begins with a pound sign (#) or other special character, the following errors occur:

NOTE: the issue only presents when the serial number begins with a pound sign, (#) or other special character.
 

ERROR
 
ORA-00920: invalid relational operator

FRM-40505: ORACLE error: unable to perform query.


STEPS
 
The issue can be reproduced at will with the following steps:
1. Navigation: Inventory > on-hand availability > serial numbers
2. Query any serial number that begins with a pound sign (#)
3. Click on View Genealogy Button
4. The error appear in both forms.


Cause

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