AR Credit Memo Approval Request Workflow (ARCMREQ) Fails When Creating a Dispute - ORA-06502: PL/SQL : Character String Buffer Too Small

(Doc ID 1674778.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a dispute and the AR Credit Memo Approval Request Workflow (ARCMREQ) Fails with the following error:

Activity Details: ARCMREQ, 8904
Internal name INSERT_SUBMISSION_NOTES
Default activity result Exception

Monitor Errors
Worflow Error: ARCMREQ, 8904
Failed Activity Insert WF Submission Notes
Key = 9184
Error Code = -6502
Error message = ORA-06502: PL/SQL : erreur numérique ou erreur sur une valeur: character string buffer too small
Errors = ARP_CMREQ_WF.InsertSubmissionNotes(ARCMREQ, 8904, 114914, RUN)
Wf_Engine_Util.Function_Call(ARP_CMREQ_WF.INSERTSUBMISSIONNOTES, ARCMREQ, 8904, 114914, RUN)

Steps to Reproduce:
Responsibility: Collections Agent responsibility
Steps to reproduce: 
Open  Collections form.
Find Transaction number you want to dispute and hit Transactions Details button.
In Transactions Details  window click  Dispute button and create dispute.
Receive message on a bottom of the screen similar to below:

APP-IEX-240263 Dispute 8904 has been submitted for processing 

Cause

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