Prior Preventive Maintenence Service Requests Exist Error Occurs While Closing Service Requests
(Doc ID 1674926.1)
Last updated on DECEMBER 09, 2020
Applies to:
Oracle Teleservice - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
On : 11.5.10.2 version, Service Request Form
When attempting to close a service request in the SR form the following error occurs.
Error
Prior Preventive Maintenance Service Requests exist for the customer product's unit effectivity. Please close all the earlier Service Requests first.
Error Message: CSF_PRIOR_PM_SRS_EXIST
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Service (R) >> Service Requests (N) > Create Service Requests
1. Open service request form
2. Query for a service request
3. Try to close the service request.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |