Prior Preventive Maintenence Service Requests Exist Error Occurs While Closing Service Requests
(Doc ID 1674926.1)
Last updated on AUGUST 21, 2019
Applies to:Oracle Teleservice - Version 22.214.171.124 and later
Information in this document applies to any platform.
On : 126.96.36.199 version, Service Request Form
When attempting to close a service request in the SR form the following error occurs.
Prior Preventive Maintenance Service Requests exist for the customer product's unit effectivity. Please close all the earlier Service Requests first.
Error Message: CSF_PRIOR_PM_SRS_EXIST
The issue can be reproduced at will with the following steps:
Service (R) >> Service Requests (N) > Create Service Requests
1. Open service request form
2. Query for a service request
3. Try to close the service request.
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