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Prior Preventive Maintenence Service Requests Exist Error Occurs While Closing Service Requests (Doc ID 1674926.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Service Request Form

When attempting to close a service request in the SR form the following error occurs.

Error

Prior Preventive Maintenance Service Requests exist for the customer product's unit effectivity. Please close all the earlier Service Requests first.

Error Message: CSF_PRIOR_PM_SRS_EXIST

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Service (R) >> Service Requests (N) > Create Service Requests

1. Open service request form
2. Query for a service request
3. Try to close the service request.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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