"The Bill-To contact for the Customer's Bill-To address is inactive" when attempting to add an item to cart in iStore.
Last updated on APRIL 17, 2018
Applies to:Oracle iStore - Version 12.0.6 and later
Information in this document applies to any platform.
How to resolve the error:
The Bill-To contact for the Customer's Bill-To address is inactive.
Please choose a different Bill-To contact.
received when an iStore user attempts to create a cart?
The contact shows as active at the account level.
Note: the same error can be returned on the ship-to contact and end customer contact.
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