"The Bill-To contact for the Customer's Bill-To address is inactive" when attempting to add an item to cart in iStore. (Doc ID 1675167.1)

Last updated on MARCH 01, 2017

Applies to:

Oracle iStore - Version 12.0.6 and later
Information in this document applies to any platform.
ASO_INV_CUST_ROLE_INACTIVE
ASO_END_CUST_ROLE_INACTIVE
ASO_SHP_CUST_ROLE_INACTIVE

Goal

How to resolve the error:

  The Bill-To contact for the Customer's Bill-To address is inactive.
  Please choose a different Bill-To contact.
 
received when an iStore user attempts to create a cart?

The contact shows as active at the account level.

Note: the same error can be returned on the ship-to contact and end customer contact.

Solution

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