Not Able To Filter Data Based On Account Number In Contracts Tab In Contact Center Form (Doc ID 1675417.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The Contact Tab in the Contact Center form is not showing up the expected contract when searching on the account number only. Entering Dates, it works ok.

Why is this?
 

Solution

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