TIAA CREF Exception Report Errors When There are Multiple Retro Elements: "Primary Balance is not unique across element entries" (Doc ID 1675756.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Whenever the seeded Retropay (Enhanced) process creates multiple Retro element entries for the corresponding TIAA deduction element entry, the seeded TIAA CREF OPS Layout process generates exceptions for those employees.


ERROR
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"Primary Balance is not unique across element entries"

STEPS
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The issue can be reproduced at will with the following steps:
1. Run Retropay (Enhanced) which creates multiple retro entries
2. Run Payroll processes
3. Run TIAA CREF OPS Layout



Cause

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