Service Request Copy Functionality Does Not Copy the Correct Operating Unit
(Doc ID 1675999.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
When copying a Service Request, the operating unit on the new Service Request is not the same as on the copied Service Request.
Steps to reproduce:
1. Go to (R) Service (N) Service Request > Create Service Request
2. Create a new Service Request
3. Copy the service request.
- the operating unit on the new SR is not the same as on the copied Service Request.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |