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Service Request Copy Functionality Does Not Copy the Correct Operating Unit (Doc ID 1675999.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When copying a Service Request, the operating unit on the new Service Request is not the same as on the copied Service Request.


Steps to reproduce:

1. Go to (R) Service (N) Service Request > Create Service Request
2. Create a new Service Request
3. Copy the service request.
- the operating unit on the new SR is not the same as on the copied Service Request.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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