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Debrief Page: JBO-25030 Error On Enering Labour And Material Lines (Doc ID 1676043.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Create Service Request

When attempting to enter Labour and Debrief lines in Debrief page the following error occurs:

Error

PAGE: /oracle/apps/csf/portal/task/webui/CsfPoUpdateTaskPG 1.4

ERROR:Page

oracle.apps.fnd.framework.OAException: oracle.jbo.InvalidOwnerException: JBO-25030: Failed to find or invalidate owning entity: detail entity DebriefLines, row key oracle.jbo.Key[47540523 ].
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1247)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processFormRequest(OAPageBean.java:3125)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1903)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:558)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:446)


Steps to replicate

The issue can be reproduced at will with the following steps:

1. Go to a Service Responsibility and create a Service Request with a task.
2. Assign the task to the current User Group and give a planned Start and End date. Save.
3. Press the Debrief Button and go to the Debrief page.
4. Go down to the labor Line and open a new Line: Error page appears.

Cause

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In this Document
Symptoms
Cause
Solution
References


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