Created By SR Option Is Not Visible At Maintained Save Search And Advance Search Option in CS HTML

(Doc ID 1676189.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, Service Request Search

In the customer support specialist application, the created by option is not coming up while searching for the service requests.
Because of this one has to navigate to the service request form every time they have to search for the SRs with the created by option.


Steps to Replicate

The issue can be reproduced at will with the following steps:

Customer Support Specialist Responsibility >>Agent dashboard >> Advance search or Maintain save search

Search Key 'Created By' is not present in the application.


Cause

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