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Service Billing Only Credit Card Orders Authorized Only The First Order Line, But Not The Other .. (Doc ID 1676576.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Why is Service Request form billing only Credit Card orders authorized only the first order line in the Charges tab, but not the other lines? Credit Card information is passed from the header of the SR and not at individual charge lines. This
works fine from OM.

Setting the profile, Service: Default Service Request Credit Card to Charge Lines to Yes authorizes each charge line separately which is not desired since the Credit Card is set at the SR header level.

Profiles set:

Service: Action for Updated Credit Card for Open Orders - Yes

Service: Default Service Request Credit Card to Charge Lines - Yes

Service: Post Credit Card Information on Sales Order Header - Yes

When the above settings all the order lines were approved with separate authorizations.
If they set Service: Default Service Request Credit Card to Charge Lines - No then the only authorization amount is for the first line.

 

 

Solution

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In this Document
Goal
Solution
References


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