AME: Clicking Single-line PO Approval Worklist Notifications On The Home Page Shows Duplicate Po Lines

(Doc ID 1676596.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version:

ACTUAL BEHAVIOR
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Duplicate lines are displayed in the view of the Purchase Order (PO) notification when using the Approval Management Engine (AME).

EXPECTED BEHAVIOR
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Expect the lines to be displayed as is and to not be duplicated.

STEPS
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Workflow Worklist > View Notifications

BUSINESS IMPACT
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The issue confuses the reviewers of these notifications.
They expect a single line PO Approval Notification, but see duplicate/triple/quadruple lines in these PO notifications, which then leads them to believe multiple items were mistakenly ordered on the purchase orders involved.

Changes

 

Cause

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