Reversed Receipt is Not Reflected on the Customer Statement (Doc ID 1676645.1)

Last updated on AUGUST 25, 2017

Applies to:

Symptoms

You reversed a Receipt and selected to reverse with a Debit Memo by mistake.

The reversed receipt has transactional data and went to the GL.

You ran a Customer Statement and the Reversed Receipt is not on the statement, nor is it part of the customer balance.

You found you reversed the Receipt, without selecting a Debit Memo, and the Reversed Receipt would not be part of the customer balance, since there is no transactional amount.
By selecting the Debit Memo, the Receipt retained it's transactional amount and you need to find a way for the customer balance to show correctly.

Cause

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