Customer Search Options Selected Gets Unchecked On Returning Back To The Customer Search Page (Doc ID 1677203.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

On : 12.1.3 version, Customer Search

In the iReceivables Customer Search page, the following Search options chosen gets unchecked on returning back to the Customer Search:
- Search By Customer Name/Number
- Exclude Contact Information

It is expected that the context remains the same and the checkboxes remain checked. 

Steps to Reproduce:
Responsibility:  iReceivables
Navigation:  Customer Search
1. Check the following checkboxes:
    - Search By Customer Name/Number
    - Exclude Contact Information

2. Perform the required search and click on 'Account Summary' link to open 'Account Summary' Page.
3. At the bottom of 'Account Summary' Page, click on 'Return to Customer Search' link.
4. Control goes back to 'Customer Search Screen' with the search options unchecked.

Cause

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