Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Service Request Setup
When attempting to add a workflow to a Service Request type, the following error occurs.
The Oracle Workflow process associated with the service request type %SRTYPE is invalid. Please remove the association or associate a valid process.
Steps To Replicate
The issue can be reproduced at will with the following steps:
Customer Support - Setup - Definition - Service Request Type
Select a workflow to change for SR Type, the error occurs.
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