Error While Selecting Workflow In Service Request Type Setup Form (Doc ID 1677646.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Setup

When attempting to add a workflow to a Service Request type, the following error occurs.

Error

The Oracle Workflow process associated with the service request type %SRTYPE is invalid. Please remove the association or associate a valid process.

Steps To Replicate

The issue can be reproduced at will with the following steps:

Go To:
Customer Support - Setup - Definition - Service Request Type

Select a workflow to change for SR Type, the error occurs.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms