All Address Fields Are Manadatory When Creating A Contact In Contact Center (Doc ID 1677711.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

12.1.3

Customer reports that with the Contact Center all the address fields appear to be mandatory. Is there a way to make the fields non mandatory?
 

Solution

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