Contact Center: Error ' APP-AR-96282 - Duplicate Site Use ' in Addresses tab
(Doc ID 1677735.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Customer Care - Version 12.0.6 and later
Information in this document applies to any platform.
In Contact Center > Addresses tab, the following scenarios occur:
* Scenario #1:
For a particular address, there are two identical site usages (could be two Bill To or two Ship To) where the first one is Inactive and the second one is Active.
* Scenario #2:
For a particular address, there are two identical site usages (could be two Bill To or two Ship To) where both are Active
When attempting to deactivate a duplicate Bill To / Ship To address an error occurs.
APP-AR-96282 Error: A site use of this type already defined for this party site.
(N) Customer Management > Contact Center
- Query a customer
- Go to Addresses tab
- Try to deactivate one of the duplicate addresses
=> The reported error occurs
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