Contact Center: Error ' APP-AR-96282 - Duplicate Site Use ' in Addresses tab (Doc ID 1677735.1)

Last updated on AUGUST 23, 2016

Applies to:

Oracle Customer Care - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

In Contact Center > Addresses tab, the following scenarios occur:

* Scenario #1:

  For a particular address, there are two identical site usages (could be two Bill To or two Ship To) where the first one is Inactive and the second one is Active.

* Scenario #2:

  For a particular address, there are two identical site usages (could be two Bill To or two Ship To) where both are Active

When attempting to deactivate a duplicate Bill To / Ship To address an error occurs.

Error:

APP-AR-96282 Error: A site use of this type already defined for this party site.

Steps:

(R) Service
(N) Customer Management > Contact Center

 - Query a customer
 - Go to Addresses tab
 - Try to deactivate one of the duplicate addresses
  => The reported error occurs

Cause

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