Changing Timezone in Collections Error - Timezone for XXX is Either Disabled or Invalid (Doc ID 1677772.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to change the Timezone field in the Task Tab and recieve the following error:

Error
Timezone for XXX is either disabled or invalid.


The Time Zones Field List of Values is pulling from FND_TIMEZONES_B:


If the record is not found in HZ_TIMEZONES Table, then the error is raised:

  fnd_message.set_name ('JTF', 'JTF_TASK_INVALID_TIMEZONE_ID');
  fnd_message.set_token ('P_TIMEZONE_ID', p_timezone_id);

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms