DSNO Files Have Incorrect Item Cross Reference Value (EDI OUTBOUND 856) (Doc ID 1678513.1)

Last updated on JULY 06, 2015

Applies to:

Oracle Shipping Execution - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Inbound/Outbound transactions

As part of the order fullfillment process, we are generating EDI outbound files for ASNs (EDI 856). Some trading partner have issues in the DSNO file generated.
The DSNO file has the incorrect item cross reference value. This is causing our trading partner to reject the files we are sending and causing lot of problems.

Example Scenario:
-------------------
Customer orders an item either by ISBN OR EAN
We have maintained corresponding values for each type in Item cross reference table.
If the customer places the order by ISBN, then DSNO file should show corresponding cross reference value.
Currently what is happening is it is picking any one of the cross references while generating the file.
The DSNO file has the wrong value in line 90, record 7000, column 898.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create order with item cross reference
2. Pick and ship normally
3. DSNO file has incorrect cross reference value

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms