My Oracle Support Banner

Error when entering Direct Debit Payment (Doc ID 1679090.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to enter a 'Direct Debit ' Payment, the following error occurs.

ERROR
-----------------------
Unable to setup Credit Card Bank Account for the Customer. Credit Card Information on the order is not correct.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Sales Orders > Query Order
3. On order header > Actions > Payments > enter 'Payment Type' = Direct Debit and then enter the 'Identifying Number' (ex: XXXXXX6843)
4. Receive reported error.

Happens to All Orders created with 'Direct Debit' as Payment Type. Payment is captured in Order Header level.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.