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Error when entering Direct Debit Payment (Doc ID 1679090.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to enter a 'Direct Debit ' Payment, the following error occurs.

Unable to setup Credit Card Bank Account for the Customer. Credit Card Information on the order is not correct.

The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Sales Orders > Query Order
3. On order header > Actions > Payments > enter 'Payment Type' = Direct Debit and then enter the 'Identifying Number' (ex: XXXXXXXXXX)
4. Receive reported error.

Happens to All Orders created with 'Direct Debit' as Payment Type. Payment is captured in Order Header level.


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