R12: AP: Error While Doing Quick Payment - APP-FND-01406: Cannot find a printer driver for printer type (Doc ID 1679572.1)

Last updated on DECEMBER 03, 2020

Applies to:

Symptoms

When attempting to perform Quick Payment, the following error occurs.

ERROR
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APP-FND-01406: Cannot find a printer driver for printer type XXXX and print style PORTRAIT

Cause: A printer driver for printer type XXXX and print style PORTRAIT does not exist

Action: Check that print style PORTRAIT is supported on printer type XXXX and a record exists in FND_PRINTER_INFORMATION
APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN. An error occurred in getting printer driver information from the database for printer type XXXX and print style PORTRAIT

Cause: AFPPRN received a return code of failure from the OSD routine FDUPRN. An error occurred in getting printer driver information from the database for printer type XXXX and print style PORTRAIT.


STEPS
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The issue can be reproduced at will with the following steps:
1. Query Payment on Payment Workbench
2. Upon saving the record, the concurrent request triggers
3. The request errors out - IBY_FD_PAYMENT_FORMAT_TEXT module: Format Payment Instructions with Text Output

Changes

Cause

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