Duplicate Emails in Email Center as a result of Auto Redirect Rule on Account and Email Server Rule to forward email. (Doc ID 1679694.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

ACTUAL BEHAVIOR
---------------
IEM: Duplicate emails in Email Center.

Created an auto-redirect rule to direct emails destined for two accounts(A,B) to one account(C).

Two duplicate emails are present in the acount(C)


EXPECTED BEHAVIOR
-----------------------

Only one email to be present in acount(C)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Send in email to be auto-redirected.

Cause

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