Error "You have encountered an unexpected error" When Trying To Update System Options In Oracle Property Manager (Doc ID 1679722.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Property Manager - Version 11.5.10.2 and later
Information in this document applies to any platform.
SystemSetupOptionsVO.xml

Symptoms

On : 11.5.10.2 version, Setup

When attempting to update the system options in the PN System Options screen, the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for Assistance.
Click here for exception details


STEPS
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The issue can be reproduced at will with the following steps:
1. Open the System Options page (N)> Setup> Options> System Options.
2. Select the OU and press the 'Go' button.
3. Press the 'Update' button.
4. The following error occurs
  You have encountered an unexpected error. Please contact the System Administrator for Assistance.Click here for exception details

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the system options in Property Manager and hence the users cannot use the module as desired.

Cause

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